What's wrong with remote access?

Notes/Domino 8 Forum

Subject:

I find that's the best way to see what's going on. Just have the user install VNC. Talk the user through it...doesn't take too long (but know what you're talking about first) and then see what's happening to Notes.

I find it's a good thing to do because you can see how users are manipulating the forms. sometimes they do things that you don't expect, and you'll never know about it unless you see it. User will fill out forms backwards from the bottom up just because that's how they received information; they'll open the preview pane just a little bit so they can click the buttons on forms that YOU thought were only being clicked in full read/edit mode. They do all sorts of things.

Sometimes a user will get themselves in a bind. I have no idea how they did it, but I can usually figure out what the data problem is. By taking control of the user's computer I can create a smarticon and fix the problem with the document's data, and avoid having a data integrity issue.

Go remote and save yourself lots of trouble.

Feedback response number WLOO85UVKP created by ~Julia Feztoosterader on 05/27/2010